Huddah Monroe responds to claims she is selling substandard lipsticks

Kenyan socialite turned entrepreneur Huddah Monroe has responded to claims that she is selling substandard matte lipsticks.

In a statement she posted on Instagram, Monroe stated that her latest batch was up to par, original and safe for use.

The Huddah Cosmetics boss lamented that users complaining on social media had not reached out to her or her company.

“We Huddah Cosmetics give the highest priority to our clients because your happiness means more to us than our own. We will never want to give out bad products because we use them too on a daily basis.

“If you have a problem with our products call. If we don’t help you, and you feel some type of way then go and post all you want online. But posting without calling us to question or ask how we can help we know that is pure malice….

“Be that woman that tries to help others understand a problem and how we can solve it to make Huddah Cosmetics great together… You can’t shine trying to dim other people’s light. You don’t know how much work people put in to build a brand…

“If you feel it’s not the brand of your choice, there are a million more brands around the world that you can try to your satisfaction,” posted Monroe.

She emphasized that she uses the lipsticks herself and went on to thank her customers for their loyalty.

“We would also like to say thank you very much to all of you who support us and for keeping our product the number one brand in town.”

This follows a string of complaints from some of her customers that her latest products on sale in stores have been ‘watered down.’

“Was the best, used them for the longest time, lakini aki wameharibu, nimerudi kwa pop,” posted Fatuma.

While another by the username Lillian added, “Well, seeing the way people praise these mattes I think basi I am the only one who was disappointed by them. They transfer like crazy hata kwa straw ya soda. It’s ok najua niko pekee yangu. NB: watu wa kusema fake and original I bought 5 of them at that shop at W**** b******* C**** yenye inajiita S*** ***** ****** and iko na picha kubwa ya Huddah. Each was Sh. 1000.”

Huddah Monroe launched her lipstick line in 2016.

'; (function() { var dsq = document.createElement('script'); dsq.type = 'text/javascript'; dsq.async = true; dsq.src = '//' + disqus_shortname + ''; (document.getElementsByTagName('head')[0] || document.getElementsByTagName('body')[0]).appendChild(dsq); })();